Can’t access your myGov account? We can help.
Many travellers who leave Australia lose access to their myGov account. Here we explain why it happens, what it means, and what you can realistically do if you can no longer receive SMS verification codes on your Australian number.
Why can’t you access your myGov account?
myGov uses two-factor authentication (2FA), sending verification codes to the Australian phone number you used while living in the country. Once that number is deactivated, you can no longer receive the SMS — which means you’re locked out of your account.
This happens to thousands of people every year, especially after returning home from a Work & Holiday or seasonal work in Australia.
Are there any solutions?
In some cases, you might be able to regain access through alternative verification methods such as myGovID — but most travellers didn’t set these up before leaving Australia. That’s why they encounter messages like this one:
If you no longer have your Australian number and didn’t set up myGovID, recovering your account on your own is usually impossible.
What if you need myGov for important tasks?
You may need myGov access to manage:
- Your Tax Return
- Your Superannuation claim
- ATO letters and notifications
- Personal information updates
Even without access to your myGov account, many of these processes can still be completed as long as you can verify your identity and your history in Australia.
How can GoTax Australia help?
At GoTax Australia, we help people every day who can no longer access myGov from overseas. We review your situation, check what documents you still have, and advise you clearly on:
- Give you the best tips for the tax return
- Claiming your Superannuation safely
- Avoiding delays or errors due to locked accounts
Every case is different, so we analyse your situation individually and explain what can and cannot be done — so you know exactly where you stand.
Contact us →